CUSTOMER CARE

At VALIDO software our objective is to provide customers with a quality service that you can rely on. Our goal is to provide complete satisfaction and therefore we are committed to our Customer Care Policy. Please note that we will reply to all queries as soon as possible however questions that are not in English may take longer.

It is our intention to :

  • Deal with customers honestly, fairly and politely.
  • Be trustworthy and reliable and respect confidentiality.
  • Consider the customers’ needs.
  • Respond quickly and in a polite and helpful manner.
  • Contact customers at the agreed times.
  • Provide a professional service throughout.
  • Always be efficient and effective to ensure best value for the customer.
  • Always deliver on our promises.
  • Apologise if things go wrong and do our best to put things right.
  • Listen to feedback, act on it and respond.
  • Keep customers informed of new and improved services available.

MISSION STATEMENT

Valido software is dedicated to providing time saving and cost efficient Health and Safety software to its customers that ensure compliance to Health and Safety legislation. It is our intention to ensure our customers receive an excellent customer care service during and beyond the purchasing procedure. Customer satisfaction is our priority to ensure our customers receive a quality service. Valido software recognises that as well as providing an excellent product, customer relations are crucial to our market position and future goals. Therefore we shall endeavour to work tireless to ensure complete satisfaction throughout. It is our intention to become a brand leader and to continually improve as a provider of effective management solutions for the professional.




 





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